Why Federal Law Requires Arbitration

Don't risk your license or fail a DOT audit.

Under 49 U.S.C. § 14708 and 49 CFR Part 375, all interstate household goods carriers are federally mandated to offer an arbitration program to their customers. This is not optional.

✅ Satisfies DOT Audits: Instant certificate for inspectors.
✅ Protects Your Reputation: Resolve claims privately.
✅ Instant Setup: Join online immediately.

⚠️ What happens if I don't have arbitration?

Failure to participate in a qualified arbitration program can result in civil penalties, suspension of your operating authority (MC/DOT number), and failed new entrant safety audits.

How The Process Works

Simple, Transparent, and Fair.

1

Dispute Arises

If a shipper disputes your settlement offer, you provide them with our arbitration forms.

2

Submission

Both parties submit evidence. We verify the claim meets federal criteria.

3

Resolution

A neutral arbitrator issues a binding decision within 60 days.

Program Membership

One simple annual fee covers your federal requirement.

Annual Compliance

$99/year

✅ Immediate Membership Certificate
✅ Audit-Ready Digital Badge
✅ Compliance with 49 CFR Part 375

Pay $99 & Get Compliant

Secure payment via Stripe.
Certificate delivered via email immediately after purchase.

Frequently Asked Questions

Yes. Once you join, you receive a certificate to present to your auditor as proof of compliance.

Yes. Federal law requires you to have a program in place regardless of whether you ever have a claim.